Refund policy

Refund conditions:

Refund can be issued if the software or service does not work (some bug found) and it can not be fixed. Refund requests will not be considered if they are received in more than 30 days from the date of the product's purchase.

Software trial can be downloaded from the "Downloads" section of our site using the link http://www.massmailsoftware.com/d/

Services can be tested by registering free trial account on our site using the link https://myatompark.com/registration/

Information that must be considered while submitting:

Refund request must be submitted within 30 days from the date of the product's purchase. Use the Refund form available in your MA account.

Refund requests are managed only in case they are submitted using the Refund form.

A written refund request must contain:

  1. Software or service which is in question.
  2. Description of bugs found.
  3. Illustration (How to make a screen shot guide) of bug(s) and description of your actions prior to its emerging.

Refund request examination:

We reserve the right to examine every refund request in the most careful way and such examination will take time.

All refund requests are managed in a queue and they are not managed in chat or over the phone.

Please note that the refund requests can not be resolved in a short period of time as it requires proper investigation. Refund department representative dealing with your case will keep you updated about it in your submitted ticket.

Your refund may take several weeks to process as it depends on your method of payment, on your financial institution etc.

Refund procedure in case of the duplicate orders or automatic charges

Duplicate orders or automatic charges are managed in the following way:

A) Duplicate orders (software or service)

  1. Submit a refund request using the Refund form available in your MA account.
  2. Insert both order numbers. Specify the order number you need a refund for.

Please note!

Refund for the duplicate order for online service is possible in case it has not been used (varies depending on the service)

B) Automatic charges for services (option is selected by customer while purchasing)

  1. Submit a refund request using the Refund form available in your MA account.
  2. Provide order numbers that are automatic charges.

Please note!

Refund request can not be managed in case you have been using services after auto renewal.