Home
Atomic Mail Sender Back Back
Introducing
Introducing the AMS
AMS online
How to...
Send mail
Merge e-mail
Personalize the mailing
Unsubscribe users
Send mail anonimousely
Generate new mailing lsit
Message editing
New message
Open message
Load from Web
Save message
HTML templates
Edit message
E-mail merging
Merge with data
Random text
Random words
Sending mail
Load mailing list
Send mail
Sending mail options
Schedule email
Unsubscribing
Tips & Tricks
Keyboard shortcuts
Using a command line
About errors
Messages are not sent
Messages sent, but not received
Order & Support
Register the program
Why to register
Lost registration data
Upgrade program
We are online
Technical support

Messages are sent, but not received (or stay in Junk / Spam folder)

There are few typical reasons why sent messages are not received or delivered to Junk folder:

  1. Change delivery type to External SMTP only.
    Most of large mail systems do not accept mail from home computers (dial-up or cable IP addresses). It's strongly recommended to send mail via external SMTP servers (of your Internet Service Provider or hosting). Please open Settings / Common Settings / SMTP and change delivery type to External SMTP only, then enter SMTP server address.

  2. Check return e-mail address.
    Open message properties (F3 or More... button), make sure that you use the correct e-mail address. Many mail servers reject mail delivered from fake e-mail addresses.

  3. Check message content.
    Make sure your message does not look like spam. Such messages are automatically blocked by all antispam software. Please create good looking messages. Try deliver e-mail message to yourself to make sure it works.


See also: