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Technical support

Messages are sent, but not received (or stay in Junk / Spam folder)

There are few typical reasons why sent messages are not received or delivered to Junk folder:

  1. Change delivery type to External SMTP only.
    Most of large mail systems do not accept mail from home computers (dial-up or cable IP addresses). It's strongly recommended to send mail via external SMTP servers (of your Internet Service Provider or hosting). Please open Settings / Common Settings / SMTP and change delivery type to External SMTP only, then enter SMTP server address.

  2. Check return e-mail address.
    Open message properties (F3 or More... button), make sure that you use the correct e-mail address. Many mail servers reject mail delivered from fake e-mail addresses.

  3. Check message content.
    Make sure your message does not look like spam. Such messages are automatically blocked by all antispam software. Please create good looking messages. Try deliver e-mail message to yourself to make sure it works.

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