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Please note that our email support is based on ticket system: a unique number ID is assigned to every ticket and is sent to you by e-mail. You will also receive a ticket resolution email as soon as we answer your support request.

Inquire about the status of your ticket at by quoting your e-mail and a ticket number

If you are reporting a problem, describe it in as many details as you can. This will help to solve the problem as quickly as possible.

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We are working on answering all of the emails as fast as we can, usually we answer within 24 hours on working days.

E-mail support is provided in the English language, 6 am - 12 pm (GMT), Monday to Friday excluding public holidays..

Note, email (use the form given above) can give us more time to research your problem and respond with a more detailed reply than we would be able to provide by telephone.