Priority Technical Support
We have a new service:priority technical support. This is the perfect option for customers who value their time and want to receive answers to their questions about Atomic products very quickly.
Priority technical support is recommended for users who have difficulties setting up and using Atomic products. Our support staff will help familiarize you with the features of the software, and set it up for the most efficient operation.
Priority technical support is:
- Dedicated phone line so you don't have to wait for your turn. Get connected to support staff immediately*
- Separate email address: We reply to your questions within 3 hours (often even faster than that)*
- Remote software setup using remote access software
- Teaching you how to use Atomic products
- Your personal assistant, who will work with you till your issue is completely solved
- Detailed replies to your questions
- Notifications about helpful updates and company news
Priority technical support costs only $300 for 6 months, and includes:
- 20 hours of support over dedicated support phone line
- Unlimited number of emails
- 2 hours of remote setup and lessons on working with Atomic software over remote access software (TeamViewer)
You can purchase priority support on our order page: http://www.massmailsoftware.com/buy/?prsupport
Priority technical support focuses on learning to use Atomic products, and does not include consultation about general issues related to computers, marketing or third-party software.
* Priority technical support is provided on weekdays from 2 a.m. through 6 p.m. EST ( 8 a.m. through midnight CET).
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