COVID-19 has greatly affected the world of business. It caused a huge wave of digitalization among offline enterprises, and additionally emphasized the need for improvements in communication among the digital ones. The life of every company & customers during the pandemic underwent certain necessary changes like employees switching to remote work, working more productively from their homes, turning to website-based purchases only, changing CRMs or the whole marketing models, etc. Many enterprises tried it online and realized that it suits almost every segment. Global traffic to e-commerce sites grew by almost 12% from January to March, 2020. They also started […]